EU-Careers - A Revamp of the EPSO Website

The European Personnel Selection office (EPSO) is the single point of contact for all EU citizens who wish to work for the European Institutions. EPSO's core mission is to provide a professional staff selection service on behalf of the European Union Institutions including the European Parliament, the Council, the Commission, the Court of Justice, the Court of Auditors, the Economic and Social Committee, the Committee of the Regions, the Ombudsman and others .

In 2010 the employer brand EU-Careers was established and as a consequence the European Personnel Selection Office (EPSO) began a revamp project for with the ambition to have in 2011 an attractive website and a content management system that is flexible enough to meet EPSO’s demands.

The purpose of this project was to provide EPSO with a number of services which would be used to launch the revamp of and in turn determine the design and technical requirements associated with a well designed and user friendly website which would contribute to EPSO business objectives and employer brand strategy in addition to its overall communication strategy. The services provided included:

  • Heuristic Assessment – the aim of which was to measure the EU-Careers website against accepted standards and good practice in web communication. The assessment addressed, among others, the following issues:
    • Adherence to web conventions in design, format and navigation;
    • Structure and navigation, especially consistency between the main site and sub-sites;
    • Suitability of content for target audiences; and
    • Overall Usability.
  • Automatic and Manual Accessibility Assessment – the aim of which was to measure the EU-Careers website conformance in relation to WCAG 1.0 AA
  • User Survey – the aim of which was to measure the satisfaction of EU-Careers users with the usabiity and services provided by the EU Careers website.
  • A Technical Evaluation of the Current EU Careers Content Management System – the purpose of which is to determine it suitability for the future EPSO websites requirements.
  • Web Analytics – the aim of which is to provide data and trends on the EU-Careers website.
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